After the first week where I had the incident of the medical director micromanaging me, things went smoothly. I think the medical director realized I know what I am doing because he hasn’t bothered me since. In fact, he is constantly thanking me for my help and letting me know that I could stay as long as I want to.
The other PCPs are really nice too, they see their own walk-ins and even offer to see the walk-in that the nurse asks me to see. I only had one bad afternoon out of my entire first month. I had a packed schedule and was surprised to have a new patient show up at the end of the day with only a 20 min slot. Typically, our new patients are scheduled for 40 minutes, in reality they are at the clinic for 2 hours between the visit with me and all of the work up testing.
At that moment I felt very overwhelmed because I already had 4 patients in the clinic (some brought early due to transportation), and one of them was already a new patient. I asked the front desk how come the new patient was scheduled only 20 minutes and they said the clinic manager had approved it. Of course, the clinic manager wasn’t there for me to confront, so I told them they would have to reschedule the patient. Apparently one of the other PCPs had an opening so they transferred the patient to her.
The following day I couldn’t wait to ask the clinic manager why he thought it would be a good idea to schedule a new patient with me in only 20 minutes, especially since all of the patients are new to me and I can’t be efficient as I could be had I known these patients for months or years.
Before I even had the chance to approach the clinic manager, he came up to me and apologized for scheduling that new patient incorrectly and not talking to me about it beforehand. I was grateful for his apology and I took the opportunity to tell him I needed the last slot of my schedule blocked. As my patient panel is rapidly growing, I am beginning to become overwhelmed and need that time to return phone messages to patients I do not know (since I am covering for the newly retired PCP).
He said ok but later came to tell me that if he blocked the lost slot of the day, he would have to remove the block before lunch (that all of the providers including me have), in order for me to meet the expected amount of patients per day seen.
I told him that in my contract I have it listed that I am only supposed to see up to 16 patients per day – not the 18-21 patients per day that the full time PCPs are required to see. Considering I am a temporary PCP, this is the number I am comfortable seeing since the patients are complex geriatrics and I am only there briefly.
He said “oh sorry I had no idea!” and I told him it’s fine that usually I have more blocks on my schedule, but I am trying to be flexible since I know there are a lot of patients that need to be seen. But at the same time, I need him to work with me to make sure I don’t get burnt out and am not working too much overtime. It’s funny because I have been working with them on and off for the past 5 years, so I make sure to get everything I need listed in my contract before starting the assignment, to cover all bases.
At the end of the month I won an award for having no patients in the hospital during my first 4 weeks there. Out of 22 PCPs in the market it was just me and another nurse practitioner that got this award. Go figure. It’s about time they got a taste of what I am made of.