A few years ago, I wrote “Conflict in the Workplace”. I decided it was time to touch upon this subject again. Sadly, I have noticed that sometimes when you are the “new” provider (new to the site), you sometimes have to go through a hazing process. This process consists of the older providers taking advantage of you. Forcing you to see all of the walk-ins and helping them if they are behind.
When I first start working
somewhere, the first few weeks are a bit slow since my schedule isn’t fully
open yet. I am more than open to helping the other providers with their
workload. However, my pet peeve if being taken advantage of!
My current work setting consists
of 4 female physicians and myself. 2 of them have been there the entire time
the clinic has been open, and 1 of them is new. She started right after me. Unfortunately,
the 2 physicians that have been there the longest don’t get along and it can be
awkward at times. The 4th physician has been on vacation for a few
weeks, and she is the only one with the “yes I can” attitude. Therefore, we’ve
had more walk-ins (patients without appointments) than usual.
I am typically the most
efficient one, so I offer to see walk-ins all of the time. One day, we all had
equally busy schedules, yet for some reason only the new physician and myself
were seeing the walk-ins. After my 5th walk-in, I was asked to see
another one and I said “no the other 2 physicians have to pitch in”. To be
frank, it was starting to bother me that there is no team effort amongst the
physicians.
The next day the assistant
medical director approached me and said she heard that I had refused to see a walk-in
patient yesterday with chest pain. I was in shock because 1. I had no idea the
patient they had asked me about had chest pain. 2. How did this information
reach her? 3. Really? The only person that offers
to see walk-ins is going to get in trouble?
I clarified with her that I had
no idea the walk-in had chest pain, no one had notified me. And that I was just
frustrated because the senior physicians never help out. Her approach was nice
and she even brought up the fact that I am new but actually have the busiest
schedule and lowest no-show rate.
Afterwards, I learned that
the clinic manager was the one that reported the event to her. I was disappointed
because it seemed sneaky. Why not come talk to me first?
I immediately called the
Chief Medical Officer. He is the physician that recruited me to come help out
in Chicago and is my direct supervisor. In my mind I was thinking, I don’t want
to be in a place where things are going to be thrown out of proportion.
I explained what happened and
I was relieved when the Chief Medical Officer apologized! He agreed with my reasoning
for deferring the walk-ins. He agreed that the real problem is the fact that
the senior physicians never pitch in and it has been an ongoing problem there.
He also agreed that the clinic manager should have spoken to me about it before
sending an email up the chain. He told me not to worry and that he will have a
meeting with everyone next week.
I felt better after our
conversation but his last comment threw me off guard. He told me that the physicians
told him that I leave at 4pm (our clinic closes at 5pm). But he responded to
them “good for her that she is that efficient!”. To be clear, we all have the same
amount of patients scheduled. The physicians have had the same patient panel
for 5 years – these same patients come once a month. So, at this point they
should know them really well! I have absolutely no idea why they are always
behind.
The funny part is that they don’t
seem to realize that I don’t HAVE to be here. That I am doing them a favor. If
I wasn’t here, guess who would have to cover all of those patients? Them! Not
to mention I often help them when they are behind or offer to see their walk-ins.
But instead of being appreciative they are being HATERS!
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